Returns & Exchanges

At VGO TEL, we are committed to your satisfaction and offer a hassle-free return process for all our mobile devices and electronics within 7 days of delivery. All returned items must be in their original packaging with all accessories and proof of purchase included.

Return Process

• 1.
  Initiate Return Request

  Contact our customer support team or log in to your account to submit a formal return request with your order number and reason for return.

• 2.
  Package Your Device

  Securely pack the electronic device in its original box, ensuring all chargers, manuals, and warranty cards are included to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at any authorized courier partner location for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 5-7 business days.